Dear Mr Steer,
Firstly, on behalf of resorthoppa we would like to offer my sincere apologies for any dissatisfaction felt with regard to the service provided on this occasion. All customer service matters are taken very seriously by resorthoppa and we do value all of the feedback that we receive from our clients.
We regret to learn you did not travel on your outbound transfer as booked. As part of our investigations we have contacted our local transport provider for their comments. Our local transport provider have advised us that your flight was delayed. Please view below what we advise on our website regarding flight delays.
On your arrival
* If you've booked a shuttle transfer, you'll be allocated to the next available departure with seats available. Please note that this might not be for several hours or until the next day and in resorts where shuttles only operate on set days you may have to make your own arrangements at your own cost to get to your destination.
Unfortunately as resorthoppa have now been charged for the service made available, and in light of the above, we are unable to agree to refund the taxi fare costs incurred. We do hope however that despite the disappointment expressed on this occasion that you will not be deterred from booking with resorthoppa when traveling abroad in the future.
An actual experience.
I booked a resorthopper transfer from Alicante Airport to Benidorm on Friday 23 rd April 2010. Upon arrival at the desk in terminal 1 I was informed by other transfer agents that they had left. I was the first of many passengers to arrive at the desk as I had no luggage to collect. So imagine how I felt at midnight with no transfer. I took a taxi to Benidorm at a cost of €60.00 so the cost of the resorthopper transfer that never happened together with the taxi was an expensive trip I could have done without.
I contacted Resorthopper when I arrived back in the UK on 30th April 2010.
Today 11th August 2010 I received an email from Resorthopper detailed below.
I will never again use this service in the future, I found it most inconvenient and expensive, expensive because I paid for a service that was not available.